Refund policy

Last updated: April 27, 2026


We want you to love your EyeVida stickers. If something isn't right, here's how returns work.

30-Day Return Window — Unopened Products Only

Because EyeVida stickers are a personal-use product, we accept returns only on unopened, unused, and undamaged packages within 30 days of the delivery date.

"Unopened" means the package seal is intact and no stickers have been used or removed.

How to Return an Item

To start a return, email support@eyevida.com within 30 days of delivery with:

  • Your order number

  • The reason for return

  • A photo of the unopened package (so we can confirm condition before you ship it back)

We will email you back with return instructions, including the return mailing address. Please do not send products back without first contacting us — returns sent without authorization may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong product shipped, damaged on arrival, or product defect). We recommend using a tracked shipping method — we cannot issue a refund for items lost in return transit.

Refunds

Once we receive and inspect your return, we will email you to confirm receipt and approval status. Approved refunds are issued to the original payment method within 5–10 business days, though some banks may take longer to post the credit.

Original shipping charges (if any) are non-refundable except in cases of our error.

What's Not Eligible for Return

  • Opened, used, or damaged packages

  • Items returned more than 30 days after delivery

  • Items without prior return authorization

  • Free promotional items, gifts, and samples

  • Final sale items (clearly marked as such at the time of purchase)

Damaged or Defective Items

If your product arrives damaged or has a defect, please contact us at support@eyevida.com within 7 days of receipt with photos. We will replace the item at no cost to you, including shipping.

Wrong Item Received

If we shipped the wrong item, contact us at support@eyevida.com within 14 days of receipt. We will send the correct item and provide a prepaid return label for the incorrect one.

Subscription Cancellations

If you have an active EyeVida subscription, you can cancel anytime through the customer portal linked in your subscription confirmation email, or by emailing support@eyevida.com. Cancellations take effect for the next billing cycle. Already-shipped subscription orders follow the standard 30-day return policy above.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different product, please return your unopened item under the policy above and place a new order.

Questions

Email support@eyevida.com with any return or refund questions. We're here to help.