Shipping policy

Last updated: April 27, 2026

 

Thank you for shopping with EyeVida. This Shipping Policy describes how we process and ship orders. By placing an order with us, you agree to the terms below.

Where We Ship

EyeVida currently ships to addresses within the continental United States only. We do not currently ship to Alaska, Hawaii, U.S. Territories, APO/FPO addresses, or international destinations. We hope to expand soon — sign up for our email list to be notified.

Order Processing

Orders are typically processed and shipped within 1–3 business days of being placed (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays will begin processing on the next business day.

During promotional periods or new product launches, processing times may be slightly longer. We will email you with tracking information as soon as your order ships.

Shipping Methods and Delivery Times

Delivery times below are estimates from the date of shipment, not the date of order. Actual delivery times may vary based on carrier conditions and weather.

  • Standard Shipping (USPS or comparable) — 3–7 business days

  • Expedited Shipping (when offered at checkout) — 2–3 business days

Shipping rates are calculated at checkout based on your delivery address and the shipping method you select.

Free Shipping

We offer free standard shipping on orders over $25 (before tax). The free shipping threshold may change from time to time and will always be displayed clearly at checkout.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number and a link to track your package. Please allow up to 24 hours after receiving the email for tracking information to fully update with the carrier.

Lost or Stolen Packages

Once a package is marked as "delivered" by the carrier, EyeVida is not responsible for lost or stolen packages. We recommend shipping to a secure address where someone can receive packages.

If your tracking shows "delivered" but the package has not arrived:

  • Check with neighbors and household members.

  • Look around your delivery location — porches, side doors, garages, mailboxes, and bushes.

  • Wait 24–48 hours; carriers occasionally mark packages delivered before they actually arrive.

  • Contact the carrier directly with your tracking number.

If the package still cannot be located, contact us at support@eyevida.com within 7 days of the delivery date and we will work with you to resolve the issue, including filing a claim with the carrier where applicable.

Damaged Packages

If your package arrives visibly damaged or the product inside is damaged, please contact us at support@eyevida.com within 7 days of receipt with photos of the damage. We will replace damaged products free of charge.

Incorrect Address

Please double-check your shipping address before placing your order. If you provide an incorrect or incomplete address and your package is returned to us, we will contact you to arrange reshipment. Reshipment fees may apply. If you realize you've entered the wrong address, contact support@eyevida.com immediately — we may be able to update it before the order ships.

Questions

Email us at support@eyevida.com with any shipping questions. We aim to respond within 1 business day.

 

1520 E. Covell Blvd., PMB 510
Davis, CA 95616